Reassurance
We continue to give very careful consideration to coronavirus, whilst making sure that our risk assessments and precautions remain under review, in line with current government guidance.
As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.
Doing Our Bit, Keeping You Safe
Face coverings
Face coverings will remain optional, subject to individual personal choice for our guests and our hotel team alike, and we will remain mindful that some of our guests will still prefer a little extra space during their time with us.
In-room dining
Room service to the bedroom door for in-room dining is available so that you can enjoy additional privacy and comfort. Breakfast in bed? Why not…
Room services
To minimise contact, we will provide our room services whilst you are out, let us know if you have a preferred time. Of course, if you’d prefer that our housekeepers don’t enter your room during your stay, just let us know at check-in. We’ll be happy to provide clean towels and amenities to your door.
Confidence in Our Cleanliness
Always hygienic
We proudly hold a 5 star food hygiene rating at all of our hotels, so you can be confident that cleanliness, hygiene and safe food handling have always been high on our agenda. Working with our partners at Diversey, we’ve identified the most suitable coronavirus-effective cleaning products for use in our hotels.
Your room
We promise that our experienced housekeepers will have taken time and care to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed checklist and ensuring extra attention to high-touch areas, such as TV remotes, taps and telephones.
Public spaces
Staffing levels have been set to ensure that public spaces can be continuously cleaned and disinfected throughout the day.
Behind the scenes
You can be confident that we hold ourselves to the same top cleanliness standards back of house as we do in our guest spaces.
Training & Best Practice
Handwashing
Our employees are taught the best handwashing technique from day one, and are trained to follow our very own 8-step handwashing procedure, every time.
Top-class procedures
We’re continuously reviewing all that we do and taking into consideration all government guidance to ensure that our procedures continue to protect our guests and people.
Knowledge & training
Our teams have always received comprehensive training in food hygiene, cleaning and infection control, all of which has been enhanced with specific consideration to coronavirus.
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